Electronic health record
Patients, please use this ELECTRONIC HEALTH RECORD PORTAL to securely access your health information anytime.
If you have difficulty with the portal, please email patientportalsupport@syntellis.com or select "Tech Support" on THIS PAGE.
Frequently asked questions
The electronic health record portal gives you access to some of your health information such as diagnostic testing results, diagnoses, treatment plans and prescriptions. Your online patient account is a resource for answering your billing questions, viewing up-to-date account information and paying your bills online.
The information available through the electronic health record portal includes portions of your medical record, such as the results of any diagnostic testing like lab results, and x-rays. It also includes your diagnoses, treatment plans and prescriptions.
No, it is free to register and use the electronic health record portal for UF Health The Villages® Hospital.
The electronic health record portal was launched April 15, 2014. Only records for hospital services after this date are accessible through the electronic health record portal.
For information on obtaining a complete copy of your medical records, contact our medical records department at the hospital where you received care.
Release of information
Request your records electronically
UF Health The The Villages® Hospital contracts with Ciox, Inc. for our release of information services. Rates are shown below:
Rates for copies of medical records (English version)
Rates for copies of medical records (Spanish version)
If you would like your records mailed to you, please complete this form and mail it along with a copy of your driver's license or other government-issued identification to the address below.
UF Health The Villages® Hospital
Attention: HIS Department
1451 El Camino Real
The Villages, FL 32159
*COVID-19 NOTICE: In-person records pick up is NOT available during this time.
If you would like to come to one of our facilities to pick up your records, please complete this authorization form and bring your driver's license or other government-issued identification to UF Health The Villages® Hospital.
UF Health The Villages® Hospital
East Campus, 2nd Floor
1501 N. U.S. Highway 441, 1800 Building
The Villages, FL 32159
Medical emergencies
For urgent medical matters, contact your doctor's office. For medical emergencies, dial 911.
Hours of operation
Monday through Friday, 8 a.m. to 4:30 p.m. Call 352.751.8963 for more information.